Easily manage product returns with the Return Requests tool in your Steiner Electric account. Whether you received the wrong item, ordered excess materials, or encountered a product issue, Return Requests allow you to start the return process quickly and accurately—all online, without needing to call or email. With the Return Requests feature, you can:

• Locate orders with items to return using filters or by searching your order history
• Review complete line item details to verify you’re selecting the correct products
• Submit return requests for full or partial orders depending on what needs to be returned
• Choose from a list of return reasons, such as damaged items, overages, incorrect shipments, or customer changes
• Track the status of your return request once submitted, right from your account dashboard

This tool helps streamline returns, reduce processing time, and maintain accurate records for your team.

Note: You must be logged into your Steiner account to access Return Requests.

Follow the steps below to get started and manage your returns with ease.

1. Access My Orders

• After logging into the website, you may access Return Requests via the 'My Orders' page.
• Start by revealing the 'My Account' quick menu by hovering over the ‘Person’ icon in the header and then click the ‘My Orders’ link.
• Alternatively, you can access 'My Orders' by clicking the ‘My Orders’ link in the lefthand navigation of the ‘My Account’ page.
  
  

2. Find Your Order

• Click the 'Search Orders +' link at the top of the 'My Orders' page to reveal the search options.
• Use the 'Status' dropdown menu to select orders to view by status type.
• Return Requests can only be submitted for orders that are in 'Open Invoice' or 'Paid Invoice' status.
  • In-Process: Steiner processed the order but has not yet shipped it. (See order details for ship date.)
  • Open Invoice: Steiner has shipped and invoiced the order. (See order details for ship date and POD.)
  • Paid Invoice: Steiner shipped and invoiced the order; and, invoice has been paid.
  • Submitted: Steiner recently received the order and is reviewing before processing.
• More search and sorting options are also available to help refine and sort your search.
• Click the 'Search' button to render results or click ‘Clear’ to start a new search.
• Once you have located your order in the search results, click the 'Date' or 'Order #' link to view its order details.
  
  

3. Access Return Request Page

• On the 'Order Details' page, click the 'Return Request (RMA)' button in the top right corner of the screen.
  
  

4. Submit Return Request

• On the 'Return Request (RMA)' page you will need to do the following:
• Enter any relevant return notes
• Enter QTY returning
• Provide a return reason per line item
• Click the 'Send Return Request' button
• After clicking the 'Send Return Request' button you will receive an email confirming your return request has been sent to Steiner to initiate the return process.