Shipping Policy

Shipping Policy
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  • Shipments made using United Parcel Service (UPS) shall be invoiced based on published UPS rates, plus $3.00 for handling. UPS is the preferred method of shipping Internet Orders.
  • Orders picked up at a Steiner Facility shall incur no shipping or handling fees.
  • Orders requiring LTL shipping shall be confirmed separately for Shipping fees.
  • DELIVERY AND PERFORMANCE: All deliveries may be subject to a delivery charge. Accommodations for same day delivery may result in a special handling charge. Company shall not be liable for failure to deliver or for delays in delivery or performance. Factory shipping dates given in advance of actual shipment are estimates by the manufacturer and shall not be deemed to represent fixed or guaranteed shipping dates. All dates scheduled for performance of services are not fixed or guaranteed. All shortages, damages and shipment errors must be reported to Company within 5 business days of shipment. Claims of non-delivery must be made within 30 days of invoice. No claims shall be allowed for wire or cable once cut by the customer. Invoices generated for shipments made by Company vehicle or third party carrier, or for pick-up by customer shall be deemed to be evidence of delivery. Other proof of delivery, if available, will be furnished upon request within a reasonable period after delivery. Unless otherwise specified by Company, shipping terms are FOB Company and direct shipments from manufacturers are FOB factory.